Returns & Exchanges
At Mackenzie Limited, we stand behind the quality of our gourmet food and gift selections with a 100% satisfaction guarantee. If your order does not meet your expectations, please contact us within 30 days of receipt for a replacement or a full refund.
Contact Customer Service
Reach out to our dedicated support team via phone or email to initiate your return or report any issues with your delivery.
Provide Order Details
Have your order number and product details ready so we can quickly verify your purchase and address your specific concerns.
Prepare for Return
If a return is required for non-perishable items, securely pack the product in its original packaging to ensure it arrives safely at our facility.
Receive Resolution
Once your request is processed, we will issue a refund to your original payment method or ship a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing